Facts and Questions
Have a question? Below are some of the questions that we are asked most often:

1. What is an "Automated Call Center"?
2. What are the primary reasons for using outbound call delivery?
3. How does the outbound call delivery function?
4. How long does it take to launch my program?
5. Are you CRM capable? Are you e-commerce capable?
6. Will I need any special software or hardware to use Outdial Systems services?
7. What are your hours of operation?
8. Are systems programmed to up-sell and cross-sell?
9. What kind of reporting does Outdial Systems provide?
10. How am I billed?
11. What sort of contract must I sign?
12. Are there any Reseller/Partner programs?
13. How do I know if the system is properly delivering my information?
14. If I need to make changes to my account. What do I do?
15. What do I do if I have a service problem?
16. We have more than one message to send to our customers. Can we have different delivery instructions for each message?
17. Are your systems Internet enabled? Can you convert our outgoing e-mail messages to telephone calls?
18. Can your system handle languages other than English?
19. Do you offer translation services for our outgoing messages?
20. Where are you located?

Q: What is an "Automated Call Center"?
A: An Automated Call Center is a telephone or Internet technology that utilizes Interactive Voice Response based hardware and software to make (outbound) and receive (inbound) telephone calls using carefully scripted voice prompts to interact with a customer or party that you have a business relationship.

Q: What are the primary reasons for using outbound call delivery?
A: Outbound call delivery is primarily used for two reasons:
1) To call known groups of people to deliver a message, a reminder or to get a response,
2) To call large groups of people from a data base to inform and telemarket additional products or services.

Q: How does outbound call delivery function?
A: There are a variety of ways outbound call delivery can function:
1) Message Delivery - Simply deliver a message when the telephone is answered.
2) Verification - Have called parties enter an ID or press a key before hearing the message.
3) Voice Response - Ask for a voice response after one or more messages or questions.
4) Collect Data - Have callers enter answers to questions using touchtone response after one or more messages or questions.
5) Connect to Live Attendant - Transfer the call to a live operator immediately or after a message.